{"id":8676,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/www.cantoricci.com\/faqs\/"},"modified":"2022-05-30T15:20:26","modified_gmt":"2022-05-30T13:20:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cantoricci.com\/it\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d parallax=\u201dcontent-moving\u201d css=\u201d.vc_custom_1650446234518{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #152139 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}\u201d][vc_column et_column_color=\u201det-light-column\u201d][vc_row_inner et_column_align=\u201dalign-center\u201d][vc_column_inner offset=\u201dvc_col-lg-4 vc_col-md-6\u2033][vc_column_text css=\u201d.vc_custom_1652351675349{margin-top: 20px !important;}\u201d]\n

FAQ<\/h1>\n

Domande Frequenti<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116490670{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text]\n

Come Acquistare<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dChe cosa posso fare se il modello, il colore o le dimensioni non si adattano?\u201d tab_id=\u201d1522322738697-88e8c59b-62ccfe1b-0bf9\u2033][vc_column_text]\n

Il cliente ha il diritto di recedere dal contratto di acquisto per qualsiasi motivo. <\/span>La merce deve essere restituita entro 14 giorni dalla ricezione, a proprie spese, e deve essere non usata, sciupata o danneggiata nella sua scatola ed imballaggio originale. La scatola deve essere adeguatamente protetta e non deve riportare danni o adesivi. Per maggiori informazioni sulla politica di reso, sostituzioni e rimborsi consultare la sezione Politica di reso<\/i><\/b>.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dQuando vengono spediti i prodotti?\u201d tab_id=\u201d1522322884722-77aa01b6-d3ecfe1b-0bf9\u2033][vc_column_text]\n

Gli ordini vengono spediti tramite Poste Italiane<\/i><\/b> <\/i>entro 72 ore dalla ricezione del pagamento, esclusi festivi e prefestivi.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116498597{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text]\n

Pagamento<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dQuali sono i metodi di pagamento accettati?\u201d tab_id=\u201d1555532166627-d18a27a7-6515\u2033][vc_column_text]\n

I clienti possono pagare con<\/span> carta di credito (Visa, MasterCard, American Express), sistema protetto \u201cPaypal\u201d e \u201cStripe\u201d, carta prepagata (es. \u201cPostepay\u201d)<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201d\u00c8 possibile ricevere una fattura per il mio ordine?\u201d tab_id=\u201d1555532166698-b9e07fe9-85b4\u2033][vc_column_text]\n

Per ricevere la fattura di un ordine \u00e8 necessario <\/span>contattare il nostro Servizio Clienti prima che l\u2019ordine venga spedito e compilare il campo codice fiscale all\u2019interno della propria anagrafica. La fattura verr\u00e0 intestata all\u2019indirizzo associato alla modalit\u00e0 di pagamento e non ci sar\u00e0 possibile intestare la fattura a un nominativo o a un indirizzo diverso. <\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116504661{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text]\n

Spedizione & Resi<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dQuanto costa la spedizione?\u201d tab_id=\u201d1554865954832-7b4f4f32-3205\u2033][vc_column_text]\n

La spedizione \u00e8 gratuita in Italia per imballaggi del peso inferiore a 5kg ed ha il costo di 10\u20ac sopra i 5kg. Per maggiori informazioni su costi e spedizioni in Europa e nel mondo visitare la pagina <\/a>www.cantoricci.com<\/span><\/a> alla sezione Termini e condizioni \u2013 4. Spedizioni<\/i><\/b><\/a><\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dCome posso ottenere un rimborso?\u201d tab_id=\u201d1651680118696-d96d37e3-ac6a\u201d][vc_column_text]\n

Non appena ricevuto il pacco indietro provvederemo a controllare l\u2019integrit\u00e0 del pacco e della merce e provvederemo ad eseguire il rimborso tramite lo stesso mezzo utilizzato per l\u2019acquisto entro 3 giorni lavorativi. <\/span>Per maggiori informazioni consultare la sezione Politica di reso.<\/i><\/b><\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dQual \u00e8 la procedura per rispedire gli articoli restituiti?\u201d tab_id=\u201d1651680173185-1def750a-961e\u201d][vc_column_text]\n

Il cliente deve restituire la merce entro 14 giorni dalla ricezione seguendo queste istruzioni:<\/span><\/p>\n

\u2013 il diritto si applica al prodotto acquistato nella sua interezza;<\/span><\/p>\n

\u2013 i prodotti acquistati devono essere integri e restituiti nella loro confezione originale, completi in tutte le loro parti (compreso l\u2019imballaggio e tutta la documentazione, ecc.);<\/span><\/p>\n

\u2013 non applicare mai etichette o nastri adesivi direttamente sulla confezione originale del prodotto<\/span><\/p>\n

\u2013 la spedizione, fino alla conferma di ricezione dal nostro magazzino, \u00e8 sotto la completa responsabilit\u00e0 del Cliente.<\/span><\/p>\n

Per maggiori informazioni consultare la sezione Politica di reso<\/i><\/b>.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dCome posso contattare l\u2019assistenza clienti?\u201d tab_id=\u201d1651680413420-a11d8adf-3900\u2033][vc_column_text]\n

Per qualsiasi domanda non trovata nella sezione FAQ, il Cliente pu\u00f2 contattare direttamente il nostro Servizio Clienti chiamando <\/span>il numero 0552381653 nel seguenti orari: Lun-Dom 9:30-19:30<\/span> <\/i>o scrivendo a <\/i>info@cantoricci.com<\/span><\/a> <\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d css=\u201d.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}\u201d][vc_column][vc_row_inner content_placement=\u201dmiddle\u201d][vc_column_inner offset=\u201dvc_col-lg-offset-1 vc_col-lg-6\u2033][vc_column_text el_class=\u201dpostline-large accent-color fancy-title\u201d]\n

Contattaci<\/h6>\n[\/vc_column_text][vc_column_text]\n

Hai delle domande?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u201dvc_col-lg-3\u2033]\t\t
\n\t\t\tContattaci<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d parallax=\u201dcontent-moving\u201d css=\u201d.vc_custom_1650446234518{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #152139 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}\u201d][vc_column et_column_color=\u201det-light-column\u201d][vc_row_inner et_column_align=\u201dalign-center\u201d][vc_column_inner offset=\u201dvc_col-lg-4 vc_col-md-6\u2033][vc_column_text css=\u201d.vc_custom_1652351675349{margin-top: 20px !important;}\u201d] FAQ Domande Frequenti [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116490670{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text] Come Acquistare [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dChe cosa posso fare se il modello, il colore o […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","inline_featured_image":false,"footnotes":""},"class_list":["post-8676","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - 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