{"id":8676,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/www.cantoricci.com\/faqs\/"},"modified":"2022-05-30T15:20:26","modified_gmt":"2022-05-30T13:20:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cantoricci.com\/it\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1650446234518{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #152139 !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner et_column_align=”align-center”][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1652351675349{margin-top: 20px !important;}”]\n

FAQ<\/h1>\n

Domande Frequenti<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Come Acquistare<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Che cosa posso fare se il modello, il colore o le dimensioni non si adattano?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]\n

Il cliente ha il diritto di recedere dal contratto di acquisto per qualsiasi motivo. <\/span>La merce deve essere restituita entro 14 giorni dalla ricezione, a proprie spese, e deve essere non usata, sciupata o danneggiata nella sua scatola ed imballaggio originale. La scatola deve essere adeguatamente protetta e non deve riportare danni o adesivi. Per maggiori informazioni sulla politica di reso, sostituzioni e rimborsi consultare la sezione Politica di reso<\/i><\/b>.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Quando vengono spediti i prodotti?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]\n

Gli ordini vengono spediti tramite Poste Italiane<\/i><\/b> <\/i>entro 72 ore dalla ricezione del pagamento, esclusi festivi e prefestivi.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Pagamento<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Quali sono i metodi di pagamento accettati?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]\n

I clienti possono pagare con<\/span> carta di credito (Visa, MasterCard, American Express), sistema protetto “Paypal” e \u201cStripe\u201d, carta prepagata (es. “Postepay”)<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00c8 possibile ricevere una fattura per il mio ordine?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]\n

Per ricevere la fattura di un ordine \u00e8 necessario <\/span>contattare il nostro Servizio Clienti prima che l’ordine venga spedito e compilare il campo codice fiscale all’interno della propria anagrafica. La fattura verr\u00e0 intestata all’indirizzo associato alla modalit\u00e0 di pagamento e non ci sar\u00e0 possibile intestare la fattura a un nominativo o a un indirizzo diverso. <\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Spedizione & Resi<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Quanto costa la spedizione?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]\n

La spedizione \u00e8 gratuita in Italia per imballaggi del peso inferiore a 5kg ed ha il costo di 10\u20ac sopra i 5kg. Per maggiori informazioni su costi e spedizioni in Europa e nel mondo visitare la pagina <\/a>www.cantoricci.com<\/span><\/a> alla sezione Termini e condizioni – 4. Spedizioni<\/i><\/b><\/a><\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Come posso ottenere un rimborso?” tab_id=”1651680118696-d96d37e3-ac6a”][vc_column_text]\n

Non appena ricevuto il pacco indietro provvederemo a controllare l’integrit\u00e0 del pacco e della merce e provvederemo ad eseguire il rimborso tramite lo stesso mezzo utilizzato per l\u2019acquisto entro 3 giorni lavorativi. <\/span>Per maggiori informazioni consultare la sezione Politica di reso.<\/i><\/b><\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Qual \u00e8 la procedura per rispedire gli articoli restituiti?” tab_id=”1651680173185-1def750a-961e”][vc_column_text]\n

Il cliente deve restituire la merce entro 14 giorni dalla ricezione seguendo queste istruzioni:<\/span><\/p>\n

– il diritto si applica al prodotto acquistato nella sua interezza;<\/span><\/p>\n

– i prodotti acquistati devono essere integri e restituiti nella loro confezione originale, completi in tutte le loro parti (compreso l’imballaggio e tutta la documentazione, ecc.);<\/span><\/p>\n

– non applicare mai etichette o nastri adesivi direttamente sulla confezione originale del prodotto<\/span><\/p>\n

– la spedizione, fino alla conferma di ricezione dal nostro magazzino, \u00e8 sotto la completa responsabilit\u00e0 del Cliente.<\/span><\/p>\n

Per maggiori informazioni consultare la sezione Politica di reso<\/i><\/b>.<\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Come posso contattare l’assistenza clienti?” tab_id=”1651680413420-a11d8adf-3900″][vc_column_text]\n

Per qualsiasi domanda non trovata nella sezione FAQ, il Cliente pu\u00f2 contattare direttamente il nostro Servizio Clienti chiamando <\/span>il numero 0552381653 nel seguenti orari: Lun-Dom 9:30-19:30<\/span> <\/i>o scrivendo a <\/i>info@cantoricci.com<\/span><\/a> <\/span><\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]\n

Contattaci<\/h6>\n[\/vc_column_text][vc_column_text]\n

Hai delle domande?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContattaci<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

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